ATHENS, Greece--(BUSINESS WIRE)--Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), announced today the launch of Agent Assist, a groundbreaking product that ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9 (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced the general availability of Five9 Agent Assist 2.0 with AI Summary ...

Humana is launching AI-enabled Agent Assist in collaboration with Google Cloud, according to a Feb. 3 news release. Agent Assist aims to personalize and expedite member support by generating real-time ...

At ICMI Contact Center Expo, being held this week in Ft. Lauderdale, Fla., CCaaS provider Talkdesk announced the availability of Agent Assist, which it describes as an intelligent advisory tool that ...

ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading ...

Humana introduces Agent Assist to help member advocates deliver faster, more personalized support, enabled by an expanded partnership with Google Cloud Humana is launching Agent Assist, built with ...

The buzz around AI agents is undeniable. Everywhere you look, there's a new headline, a new product announcement or another breathless prediction about the future of artificial intelligence. Google, ...

As I discussed in my previous post, part one of a two-part series, digital customer care, self-service, and automation are critical tools in helping contact centers deal with interaction volume that ...

Humana introduces Agent Assist to help member advocates deliver faster, more personalized support, enabled by an expanded partnership with Google Cloud LOUISVILLE, Ky. and SUNNYVALE, Calif., Feb. 3, ...