Amdocs has rolled out Smart Agent Desktop, a new product that gives contact center agents visibility into back-end applications and provides guidance on decision making processes related to calls. It ...

AUSTIN, Texas--(BUSINESS WIRE)--Khoros, a global leader in digital-first customer engagement software, today announced an expanded partnership with Jetson, a leading innovator in e-mobility products, ...

Microsoft is getting ready to release a new OneDrive app on Windows next year that will include a photo gallery, people view, ...

Desktop Mode will finally register as, well, a desktop, meaning mobile site versions should no longer load automatically.

Google is testing a new feature in Chrome for Android that automatically requests the desktop version of websites when used ...

Travelport has added the NavAgent workload optimization and personalization tool to its Smartpoint agent desktop tool, the travel technology company announced. NavAgent, a collaborative project ...

ZURICH, SWITZERLAND / ACCESS Newswire / September 29, 2025 / Healthcare AI startup dHealth Intelligence just unveiled an AI ...

Today Jacada and Avaya announced that they are entering into a joint marketing agreement. Avaya is going to be offering several key Jacada tools to their global customer base of (mainly) large call ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI, the customer service intelligence platform, launched a new agent screen recording and monitoring product on Thursday. The company’s latest feature ...

If you're "vibe working" or "vibe writing" in Microsoft Word, you're doing the same thing, but with a text document: You're ...

Pendo, the world's first software experience management platform, today introduced Agent Mode, a conversational and agentic way to use Pendo. Agent Mode is designed as a copilot for product teams that ...