I'm that 5G guy. I've actually been here for every "G." I've reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also write a weekly newsletter, Fully ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds AI-generated summaries of customer conversations for customer ...

Students, faculty and staff are invited to join two upcoming Amazon Web Services community meetups exploring how artificial intelligence and modern security frameworks are reshaping the public sector.

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ahead of the cloud giant’s AWS re:Invent 2024 event ...

Amazon is about to hang up on Echo Connect, an adapter that allows Alexa users to make landline calls with voice commands. The last remaining Echo Connect owners say they’ve received emails in the past few days warning that they would “no longer be ...

BOSTON--(BUSINESS WIRE)--Hammer, a global leader in end-to-end testing and assurance solutions, today announced the release of HammerRTC for Amazon Connect, the self-service, cloud-based contact center solution from AWS. The new HammerRTC solution will ...

Monday’s Amazon Web Services outage — and the global disruption it caused — underscored just how reliant the internet has become on a small number of core infrastructure providers.