New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching Organizations often struggle to deliver ...

Get ready for a huge change ...

Among the slew of CES announcements this week, it should be no surprise to anyone that generative AI is a major theme from tech companies this year, including Volkswagen, Nvidia and (of course) Amazon ...

The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...

Amazon’s grocery ordering has undergone a few upgrades in recent months, including a new budget-friendly private-label brand and a discount grocery subscription plan. Now, the retailer has announced ...

Every tech giant is racing to embed AI in their most popular products. Like a high school prom, everyone is racing to find the right partner. Amazon may have found its “prom date” in a company in ...