Some customers are so entitled that they act like the employees are robbing them of a VIP experience. Imagine going to work before the store is open, and a customer demands you open early and stay ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

BELLAIRE, MI (WFSB) - A popular brewery in Michigan posted to social media a response to an angry customer and it went viral. Short’s Brewing Company in Bellaire, MI said it admitted to making a ...

Disturbing video circulated online and was later posted by the Buena Vista Police Department, shows an angry customer tossing a cup of hot coffee at a local Michigan McDonald's manager. Authorities ...

A restaurant employee is under arrest after allegedly pulling a gun on an angry customer who refused to leave. According to ...

Gregory Mason and the unicorn cake that caused so much controversy. A Southern baker’s not-so-sweet experience with an angry customer has garnered sympathy across the internet. Earlier this month, ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Opinions expressed by Entrepreneur contributors are their own. I recently came across a couple of tip lists for how to deal with angry customers. I found them interesting, because all too often — ...