Like self-checkout kiosks—perhaps even more so—automated phone menus are a prime example of shitty automation. They are exemplars of the kind of automated system that no user asked for, that are ...

The predictive dialer software market is expanding as contact centers adopt automated dialing to improve real-time customer engagement, eliminate manual calling, and boost agent productivity through ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Dr. Chris Hillman, Global AI Lead at Teradata, joins eSpeaks to explore why open data ecosystems are becoming essential for enterprise AI success. In this episode, he breaks down how openness — in ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

Automated Software Engineering represents a paradigm shift in how complex software systems are conceived, developed and maintained. By integrating techniques from artificial intelligence, search‐based ...

Skype isn't just a convenient way to keep in touch with friends and family — it's a way for conniving online crooks to make direct contact with millions of potential victims. Cybercriminals have taken ...

As the founder and CEO of an automated software testing company, I’ve been following the trends in this space closely, and it's exciting to see that the automation testing market is estimated to more ...