The next time you make a phone call and are greeted with a machine (voicemail or automated phone system) instead of a person, save some time and get straight to your message or the extension you need ...

As labor costs rise and customer expectations evolve, QSRs are increasingly adopting voice AI technology to streamline operations and improve the experience for both guests and employees. The ...

MILWAUKEE — Press 1 if you've ever been trapped in phone-system purgatory. Press 2 if you've ever yelled at an automated phone system or given up in frustration before reaching a real person. To help ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” ...