Apple has introduced a new call screening feature for iPhone users to combat nuisance calls. This tool, part of the iOS 26 ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

SAN FRANCISCO--(BUSINESS WIRE)--Today Bland AI, the platform automating phone calls for the enterprise using hyper-realistic AI agents, emerged from stealth with a $16M Series A financing round led by ...

A reminder for seniors to receive their flu shots went awry when Tufts Health Plan mixed up the times for the automated phone calls to be delivered, according to The Patriot Ledger. The Watertown, ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

Samsung's upcoming One UI 8.5 update could introduce a Google Pixel-like automatic call screening feature, replacing the ...

Mobile county and city officials plan to use a new automated phone call system to warn residents of impending hazards, and even let them know about road detours or meetings. The Mobile County ...

Law dispatchers in Marion County work from two locations—one at the Marion County Public Safety Communications Center under ...