If your satisfaction with your bank has gone down lately, you may be in the majority. The latest J.D. Power customer satisfaction study of U.S. banks shows consumer trust in retail banks has declined ...

Bank of America, the nation’s second-largest bank, is in the hot seat, accused of double-dipping on fees imposed on customers with insufficient funds in their account, withholding reward bonuses ...

Bank of America will reimburse customers more than $100 million and pay $150 million in fines for "double-dipping" on overdraft fees, withholding reward bonuses on credit cards and opening accounts ...

Some Bank of America customers were reporting issues accessing their online accounts and seeing their balances on Wednesday afternoon. Thousands of reports have come into the website Downdetector.com ...

A glitch with Bank of America’s mobile and online services on Wednesday prevented thousands of customers from accessing their accounts or discovering they had a zero balance, according to company ...