Net Promoter Score (NPS) is a straightforward and effective method for businesses to identify promoters and detractors, providing a clear view of their performance from the customer’s perspective. NPS ...

What is your net promoter score? Net promoter score (NPS) is a specific metric that assesses how likely it is for your customers to recommend your company or individual products to others. To ...

As an ecommerce company, we are constantly tracking metrics. And while many times the metrics we track may change, one metric does not: NPS. An acronym for “Net Promoter Score,” NPS gives us a direct ...

NPS, as a numerical metric, is essentially meaningless on its own. That said, as a basis for measuring your improvement, there isn’t a single company that doesn’t want to see their score improve over ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. "How likely is it that you would recommend this company to ...

I believe today’s customer journey has become too complex and nuanced than this measurement can handle on its own. The Fast Company Executive Board is a private, fee-based network of influential ...

LONDON--(BUSINESS WIRE)--Quantzig, a pure-play analytics solutions provider, has announced the completion of their latest net promoter score survey for a digital creative agency. The client is a ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. One of the very best metrics to measure the success of your ...

HanmiGlobal, a project management (PM) company specializing in construction, announced on the 18th that it recorded a global top-level score of 83.5 in its Net Promoter Score (NPS) survey conducted in ...