How IVR Analytics Fixes Call Flow Issues and Frees Up Agents Your email has been sent Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do ...

Missed opportunities multiply. Traditional analytics miss over 95% of interactions, which leaves major gaps in agent performance and CX understanding. AI fills the gaps. AI can analyze every ...

CallTower’s Analytics 365 unlocks data intelligence, empowering businesses with real-time call analytics and insights for Microsoft Teams Operator Connect SALT LAKE CITY, UT, ROCHESTER, NY, BOSTON, MA ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing problems with data. Contact center analytics is the systematic collection and ...

Marchex, which can harness the power of AI and conversational intelligence to drive operational excellence and revenue acceleration, announced a partnership on Tuesday with DealerOn, a leading ...

Amazon Web Services Inc. announced today that it’s enabling call analytics for the Amazon Chime software development kit, making it easier and more cost-effective to generate insights on real-time ...

Amazon Web Services on Monday said it is adding call analytics capabilities to Amazon Chime SDK offering in a bid to reduce the time and cost of generating insights from real-time audio calls, ...

Learn how AI-powered call tracking and conversation intelligence can benefit businesses and how the first-party data it produces can be used. In the pursuit of more granular first-party data to better ...