Missed opportunities multiply. Traditional analytics miss over 95% of interactions, which leaves major gaps in agent performance and CX understanding. AI fills the gaps. AI can analyze every ...

Virtual receptionist services have long been a staple in the law firm market. But while many stick to their core offering—helping law firms outsource and manage client communication—these services ...

At the Enterprise Connect conference in Orlando today, Microsoft announced new Skype for Business features: Auto Attendant and Call Queues. The company also released a preview of the new Skype for ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Digitisation is the brick and mortar of modern day business with analytics as a strategic component; Underlying analytics are scores of algorithms, call it machine learning or AI that help to ...

In a business landscape awash with data, executives are increasingly finding that expensive dashboards and BI tools aren ...