When companies began adopting home based models, the goal was to reduce costs within the company by encouraging flexible work sites and times, while reducing overhead costs. A goal much attuned to the ...

New AI-first, human-backed model delivers speed, scale, and empathy — outperforming both legacy and AI-only solutions SAN ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Follow Bloomberg India on WhatsApp for exclusive content and analysis on what billionaires, businesses and markets are doing. Sign up here. Teleperformance SE, the largest call-center operator in the ...

Not long ago, I helped a regional dental network shift from a conventional outsourced call center model to a fully AI-backed voice routing system. They were dropping 22% of inbound appointment ...

Rocket Companies, traditionally known for its call center model, is diversifying its channel strategy amid its deals to acquire Redfin and Mr. Cooper, according to Chief Operating Officer Heather ...

ANNAPOLIS, Md.--(BUSINESS WIRE)--Today, JPMorganChase welcomes to its Maryland-area Virtual Call Center a new cohort of employees who are military spouses residing within a 90-mile radius of Baltimore ...