KETTERING, Ohio (WDTN) — Another call center will hang up their phones in Kettering. In the 4300 block of Display Lane in Kettering, Spectrum has operated a call center for a number of years.

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

This collaboration equips Business Process Outsourcing (BPO) providers with Callvu’s industry-leading Digital Micro Apps, which are purpose-built to contain more calls and automate agent workflows to ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More JustCall by SaaSLabs, a contact center software provider backed by ...

VANCOUVER, Wash., June 03, 2025 (GLOBE NEWSWIRE) -- Cyber Acoustics, a leading innovator in affordable and high-performance communication solutions, today announced its patent-pending Agent Assist ...

Expansion up to 22 seats, generating $50,000 per month per seat, representing additional revenue of $1,100,000 monthly, or $13,200,000 annually. LAS VEGAS, NV / ACCESS Newswire / June 5, 2025 / GPO ...

Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and ...

TEGUCIGALPA, Honduras, Oct. 08, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today ...

The new sales channel enhances nationwide reach and scalesrevenue, complementing its direct store delivery (DSD) distribution model. The initialrevenuepotential of 10 seats is estimated to generate ...