Leaping AI: The Voice AI Agent Platform That’s Jumping the Call Center Industry Forward

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...
The Victoria Advocate

'Scheduling with Care' Elevates Healthcare Call Center Scheduling Standards

CHICAGO, Nov. 13, 2024 /PRNewswire/ -- VereQuest, a leading provider of quality assurance solutions for contact centers, in collaboration with VoC Consulting, a specialist in patient-centered ...
Tech Zone 360

Tackling the Challenges of Call Center Scheduling

If you’ve never worked in or managed a call center, the job of call scheduling seems pretty straightforward: You get a certain number of employees and get them to either answer calls or make them. A ...
WTAE-TV

Fayette County scheduling vaccine appointments through call center

DOSES HAVE BEEN ALLOCATED THIS WEEK. REPORTER: FAYETTE COUNTY IS TAKING A NEW APPROACH SCHEDULING VACCINE APPOINTMENTS THROUGH T CALL CENTER, OFFICIALS HERE SAY THERE’S AN ADDED SENSE OF URGENCY TO ...

Voice AI May Automate Call Centers, But It Won't Replace Humans

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...