Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit. Most modern software is going to report the typical call center ...

Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then some. Contact center analytics can help you make data-driven decisions.

Moving the advertising industry into the next phase of accountability, Google and Marin Technologies released separate platforms this week integrating call center activity with search engine marketing ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

Leading call-tracking platform offers customers the ability to sign up for proactive monitoring and compliance threat/fine mitigation MILLERSVILLE, Md. – January 7, 2025 - CallTrackingMetrics, a ...

When it rolls out in a few weeks, advertisers will be able to reference Search, Click and Display impression share, phone call metrics, spreadsheet functions and more. Google Ads is rolling out a new ...