The chat bot had been sidelined after making racist comments. — -- Microsoft's millennial chat bot "Tay" made a brief reappearance on Twitter this morning but still didn't make a stellar ...

Research interviews conducted by artificial intelligence can help academics conduct studies on an unprecedented scale and produce more nuanced results, it has been claimed. Two London School of ...

Forbes contributors publish independent expert analyses and insights. I write about the impacts of computing & technology in manufacturing. This article is more than 5 years old. Chat bots are ...

Truth be told, vendors are rushing chat bots out to the market, many of them in beta version, in order to meet their competition and secure a place for a much better version that is still under ...

As part of its continuous push to market its AOL Instant Messenger program, America Online is testing a new instant-chat robot that answers questions from AIM users about weather and stocks. In ...

Many high profile brands and companies have a customer service chat bot function on their website. Indeed, some research suggests that by 2020 conversational AI will be the main go-to for customer ...

The Super Bowl is always a huge event in advertising and marketing. This year, though? It was a big moment for chatbot support. Brands all across the internet, including Kia and Domino's Pizza, ...

Forbes contributors publish independent expert analyses and insights. Barry Collins is a tech journalist writing about PCs, Macs and games. Microsoft has filed a patent which raises the intriguing ...

Facebook’s Messenger bots may not be having the impact the social network desired. Just yesterday, online retailer Everlane, one of the launch partners for the bot platform, announced it was ditching ...

Every business thrives off the positive relationships it creates with its consumers–both the loyal ones, all the way to the prospective window-shoppers who are still on the fence about purchasing. And ...

Artificial intelligence (AI) technologies are fantastic tools that can provide a wealth of benefits - in fact, GM recently launched an AI-focused website detailing the many ways in which the company ...

The Super Bowl is always a huge event in advertising and marketing. This year, though? It was a big moment for chatbot support. Brands all across the internet, including Kia and Domino’s Pizza, ...