Some people who say AI chatbots upended their lives and the lives of their loved ones, are now turning to each other for ...

More and more people are turning to ChatGPT or other AI chatbots for advice and emotional support, and it’s easy to see why. Unlike a friend or a therapist, a chatbot is always available, listens to ...

Anish Mehta, a computer science engineer, grew up in a culture that he said did not address mental health concerns even when he knew he could have benefitted from therapy. So when he was searching for ...

Jaime Banks studies the growing relationships between humans and chatbots ...

I was recently interviewed for an article on the emotional connection that people can develop with artificial intelligence (AI) chatbots. 1 Here's an edited summary of the exchange. As a psychiatrist, ...

Chatbots once symbolized digital transformation — those polite text boxes on corporate websites and service portals promised to make support smarter and cheaper. The addition of generative AI (genAI) ...

Old chatbot metrics don’t cut it in the GenAI era. Here’s how to track trust, accuracy and quality in every conversation. Large language models (LLMs) powering today’s chatbots work by generating ...