After Cisco Collaboration EVP and GM Amy Chang made her debut on the Enterprise Connect stage last March, industry analyst Zeus Kerravala wrote a No Jitter post titled, “Cisco's Amy Chang Shines in ...

Cisco Systems Inc. is enhancing its Webex contact center and videoconferencing platform with expanded artificial intelligence capabilities that are designed to boost productivity for workers, no ...

Cisco is buying CloudCherry, a company focused on customer experience management. Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior ...

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...

When Cisco announced its acquisition of Voicea earlier this month, I tweeted that Amy Chang, Cisco’s general manager of collaboration technology, was “getting her piece of the Cisco acquisition pie!” ...

Cisco has unveiled a series of updates to its contact center offerings to personalize customer care for its business customers. Cisco on Monday dropped version 12 for its two premise-based contact ...

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

DENVER, Nov. 5, 2019 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) and Cisco Systems, Inc. (NASDAQ: CSCO) today announced a strategic partnership wherein TTEC Digital will become the first ...

Cisco Unified Contact Center Enterprise by Gary Ford, systems engineer and consultant with over a decade experience in telephony and contact center deployments. This book is about pulling together the ...

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...