The professional services landscape is changing rapidly, and more so than ever in the financial services industry. Baby boomers won’t be around forever, and the "rainmaker" model is threatened by a ...

I've found that what clients value most in their service providers are habits—practical, everyday behaviors that build trust ...

Court King Injury Law has announced new operational updates designed to improve client communication, transparency, and accessibility across its primary legal practice areas. The changes are part of ...

No advertising campaign goes from storyboard to sales driver by itself. The client services manager is the ad agency executive who guides the campaign-building process. From client communications and ...

If you work in a service industry, sooner or later you will have to deal with an angry, disgruntled client who will resist your best efforts to solve his problem. Although service providers may set ...

The tax landscape, like many areas of accounting, is changing rapidly. Automation has made it easier for both clients and firms to complete tax work. Consumers have started to expect more from tax ...

Many CPAs will have heard the compelling reasons why now is an opportune time to offer client advisory services (CAS). The term “client advisory services” refers to a variety of services CPAs can ...

My experience: For weeks I’ve endured a relentless barrage of calls—sometimes twice in a single afternoon—yet the Fair Debt Collection Practices Act (FDCPA) is crystal-clear: harassment and repeated ...