“There is nothing as practical as a good theory” was Kurt Lewin’s (1943) way of asserting the value of theory in guiding research that addresses broad social problems. But psychological theory also ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Emotions are related to mood, personality and motivation, and they cause measurable ...

Journal of Organizational Behavior, Vol. 28, No. 6 (Aug., 2007), pp. 729-751 (23 pages) Through the application of cognitive appraisal theory, this study unifies the emergent themes of studying ...

The cognitive appraisal theory explains how people interpret events and why those interpretations trigger powerful emotions.

Los Angeles, (August 31, 2012) You can probably recall a customer service experience that left you feeling good. A recent study has shown not only that positive emotion from sales staff is contagious ...

You can probably recall a customer service experience that left you feeling good. A recent study has shown not only that positive emotion from sales staff is contagious to a customer, but that a ...