Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...

The Insurance Regulatory Commission of Sri Lanka (IRCSL), in line with its regulatory obligations, is committed to ensure that policyholders are provided with required information regarding complaints ...

acted against its policies and procedures. One of the quickest ways to escalate a problem is not to take a complaint ­seriously, or to ignore it. Therefore, every organisation, regardless of its size, ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

Announcing the changes yesterday, the Scottish Housing Regulator said the new complaints procedure will align with the Scottish Public Services Ombudsman’s updated model. The procedures explain what a ...

The Directors Guild has issued a lengthy statement on its procedures for handling sexual harassment complaints. In a statement to its members, posted on the guild’s website, the DGA said: “The recent ...

In the mortgage and general insurance sections of the Financial Services Authority’s website we are advised that one of the proposed changes in the recently published CP06/19 that relates to both ...

The Australian Securities and Investments Commission has launched civil proceedings in the Federal Court, alleging the superannuation fund breached several of the regulator’s beefed up internal ...