While CX pros are growing in headcount, they still face many hurdles as they grapple with driving behavioral change with customer experience management. Customer experience management can lead to ...

Marketers and customer experience (CX) professionals undoubtedly stand at the precipice of a new era. An era fueled by the profound potential of artificial intelligence (AI), a technology promising to ...

In today’s digital landscape, technology plays a pivotal role in shaping the relationship between a business and its ...

LONDON--(BUSINESS WIRE)--Infiniti Research, a market intelligence solutions provider, has recently announced the completion of their latest customer experience management strategy for a CPG company.

The new strategic partnership combines Aprecomm's customer experience applications suite with Synnefo's OSS and BSS solutions. The best-of-breed super-stack enables broadband service providers to ...

Great customer experience depends on a clear story, smart use of technology and empowered employees who make it easy to do ...

Brands are at an inflection point. Today, consumers have more options and choices than ever before, and the cost of switching has never been lower. As brands create new, or pivot their existing, ...

The Oracle Live Applications event is this week, and yesterday, I discussed in this article how Oracle has quietly become an essential cloud applications company. Oracle utilizes a SaaS model to ...

The "Global Social Media Analytics Market By Application (Sales and Marketing Management, Customer Experience Management, Competitive Intelligence, & Others), By Analytics Type, By Deployment, By ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

IRVINE, Calif.—Arcules, a leading provider of unified, intelligent security-as-a-service (SaaS) solutions, has announced the appointment of Edward Hobart, CCXP, as Vice President of Customer ...