Over the past five years, many CIOs have put significant effort into deploying customer relationship management (CRM) systems. These systems provide a single view of the customer for the sales ...

The biggest barrier to AI in customer experience success isn't technology sophistication—it's data fragmentation. Learn how ...

Customer data integration (CDI) hubs continue to become a strategic driver for organizations who need to gain unified views of their customers across their sales and distribution channels for multiple ...

There is an inherent tension that exists in the integrator mindset. Integrators are passionate about technology, the mechanics of installation, and seeing the amazing results of their integration ...

Google launched Customer Match for Google Analytics audiences. This new feature will help you expand reach and improve your remarketing campaigns. By integrating first-party customer data into the ...

The unified customer experience (CX) is quickly becoming the Holy Grail for marketers and customer experience professionals all over the world. Editor's Note: This is part 1 of a 4 part series on ...

SAN FRANCISCO--(BUSINESS WIRE)--Today, Twilio (NYSE:TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced it will enable ...

The new Ask Dovetail AI Assistant in Slack Makes Customer Knowledge Seamlessly Accessible SAN FRANCISCO–(BUSINESS WIRE)–February 20, 2025– Dovetail, the leading AI-first customer insights hub, today ...

SAN FRANCISCO--(BUSINESS WIRE)--Tray.io, the leader in low-code embedded integration, today announced record growth in adoption of Tray Embedded by some of the world’s fastest-growing and best known ...