RESTON, Va.--(BUSINESS WIRE)--New research commissioned by Transaction Network Services (TNS) has found that contact center decision makers are under pressure to address growing spam, fraud and call ...
CHICAGO, March 17, 2025 (GLOBE NEWSWIRE) -- While channels like email and messaging are more prevalent, the phone remains one of the most business-critical tools available, according to a 2025 study ...
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Calculating the costs of call center systems
Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s ...
According to a 2025 commissioned study by Forrester Consulting on behalf of TransUnion®, 86% of decision-makers across a wide range of industries said that even as their outbound call volumes decrease ...
Despite efforts by government regulators, communications and contact center solutions providers, phone carriers, security experts, and others, illegal robocalls and scam calls are far from under ...
The Federal Trade Commission (FTC) recently issued its "Top Scams of 2024" update, and the results aren't promising. Consumers lost about $1.9 billion to fraud through phone calls, texts or emails ...
The technology used to reach out to customers is undergoing a digital channel transformation, similar to the ongoing evolution from voice-only to digital-first inbound contact center interactions.
Did you know dealers have the most success reaching customers on cold calls at 8:00 AM? Leveraging proper outbound phone handling tactics allows your dealership to get ahead of the competition by ...
Doha, Qatar - Ooredoo, Qatar’s leading telecommunications provider, announced the launch of an AI-powered outbound sales ...
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