TROY, Mich.: 3 Dec. 2024 — Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, ...
Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, enhanced image upload and body ...
Customers look for more proactive digital updates: Receiving adequate digital updates is one of the top drivers of customer satisfaction with the digital insurance claims process, but insurers deliver ...
TROY, Mich.: 27 Oct. 2022 — The times have not been kind to the auto insurance industry. The volume of vehicle collisions is returning to pre-pandemic levels and, when combined with all-time-high ...
CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the ...
It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...
STATEN ISLAND, N.Y. -- The MTA is reporting record-high levels of customer satisfaction for the agency’s paratransit service, but is continuing to make improvements to the much-maligned Access-A-Ride ...
Retailer Carphone Warehouse is claiming a 25% jump in its customer satisfaction ratings after investing in business process management (BPM) software to help staff deal with sales, queries and ...
Saravana Kumar is the founder & CEO of Kovai.co, a company that is in the Enterprise Software & Knowledge Management Space. Customer satisfaction is the happiness of customers with a company’s ...
A CRM cycle is essential for businesses looking to effectively manage their customer relationships and drive growth. This process involves progressing through various stages to achieve success. When ...
The challenges posed by the modern economic and business climate mean that companies must be ready to cope with change. Change can affect business strategy, operations, marketing, technology and more.
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