Customer service in Trinidad and Tobago has long been a topic of mixed experiences and divided opinions. For every story of ...

Seven in ten consumers would pay more for products if they know the company provides exceptional service, according to a Decagon survey of more than 2,000 consumers released Wednesday. On the flip ...

My week ended with an employee from another department calling me about the behavior of one of my employees. Apparently, my employee was asked to carry a document to another person in my department ...

Ask Dave Taylor, as his site says, Dave is an industry guru who is willing to answer questions about a wide variety of technical topics. He’s not the only professional who is giving service away. Ask ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...

In 2014, two major events – the fraught rollout of Healthcare.gov and revelations of secret waiting lists at a Veterans Affairs-run hospital in Phoenix – arguably damaged the reputation of federal ...

SAN ANTONIO (June 16, 2014) -- Let's talk about customer service. It is about the Golden Rule -- "Do unto others as you would have them do unto you", and you must love Soldiers and Families. Members ...

The advent of generative AI models has ignited an era of fascination and experimentation, yet the tangible economic implications of their widespread implementation have largely remained a mystery. In ...

The first place someone turns when they open a yearbook is, of course, their own picture. This universal phenomenon has implications for customer service, including the following five points pulled ...

Today’s Sound Off concerns the lack of customer service due to workers’ attitudes: Dear Heloise: Last Saturday, my girlfriends and I went out for lunch to celebrate a birthday. It had been planned in ...

SAN ANTONIO - Let’s talk about customer service. It is about the golden rule – “Do unto others as you would have them do unto you,” and you must love Soldiers and families. Members of the Installation ...