Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and ...

As the owner of a restaurant business, it is important that you provide the best customer service if you're going to become successful. It's natural to ask how, exactly, you can deliver the best ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer service is not a department. It’s a philosophy to ...

The goal of customer service is to transform an unhappy customer into a customer who feels thrilled about how well they were taken care of. Opinions expressed by Entrepreneur contributors are their ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Many companies are searching for and inventing new ways and tools for boosting customer engagement. My way is do everything simply. Simplicity is the key to greater performance and greater results. If ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...