Editor’s Note: In April, FireRescue conducted a survey on our website, FirefighterNation.com, asking readers to weigh in on customer service in fire and EMS. In this article, Captain Dean Pedrotti of ...

Dear Valued Fill-in-the-Blank Customer, Thank you for being a Fill-in-the-Blank Customer! Your feedback is very important to us because we are always trying to improve our service to our customers. To ...

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

Companies do customer service research to measure the customer's satisfaction level with the customer service department. Customer service performance can be measured by observation, personal ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. In an era where consumers routinely consult online ...

Customer satisfaction surveys are used by small business owners to gauge how the company is perceived by the patrons they service. Organizing a survey is the first step in assessing customer reaction ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. To learn that your company, division or department has ...

PHOENIX--(BUSINESS WIRE)--Nearly two-thirds of customer service agents are satisfied in their jobs and millennials, the largest workforce demographic, are even more so with 70 percent of them saying ...

Customers who live, work or do business at Redstone Arsenal will have an opportunity Aug. 24 through Sept. 18 to provide detailed feedback on all of the post's services. The 2009 annual Customer ...