Chris Singer approaches patients and their families sitting in a doctor’s waiting room with a smile every time. As the OptumCare vice president of patient experience recently made his rounds at the ...

The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

BOSTON (SHNS) – The Massachusetts Health Connector on Thursday took what its executive director described as a “significant step” toward improving its customer services, green-lighting an agreement ...

Since my toddler years, I've come a long way as a patient. I distinctly remember our pediatrician and my mother chasing me around the exam table, waving a ready syringe, trying to gently tackle and ...

Health insurers stand at a crossroads as a new study showed consumer trust in them is critically low. What's driving this?

The Primary Health Care Corporation (PHCC) is celebrating Customer Service Week under the slogan Your Service, Our Responsibility, ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. While I do my work (as a customer service consultant) in a wide ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Clinicians need the right ...

What do you get the most compliments on? President and CEO Shawn Stuhaug said the awards speak for themselves – winning Best Customer Service in two categories tells the story. “We pay close attention ...

The Primary Health Care Corporation (PHCC) is celebrating customer service week under the slogan ‘Your Service, Our Responsibility’, until October 9. The initiative focuses ...