Customer Experience (CX) Administration Software Market Fueled by Digital CX Transformation, and AI Integration: - Market Research Intellect

Administration Software Market is driven by enterprises prioritizing customer-centric strategies to strengthen brand loyalty and retention. Increasing adoption of AI-driven analytics, real-time ...
Business Wire

8x8 and Genesys Partner to Integrate 8x8 Cloud Unified Communications with Genesys Cloud CX

CAMPBELL, Calif. & SAN FRANCISCO--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading unified cloud communications platform, and Genesys®, a global cloud leader in customer experience orchestration, ...
Business Wire

Talkdesk’s Opentalk 2020 to Showcase Customer Experience Transformations From the Most Innovative Leaders and Experts Driving the CX Revolution

SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the cloud contact center for innovative enterprises, today announced its speakers and agenda for Opentalk® 2020, taking place April 22-23 in San ...
CRM Buyer

Crescendo AI Shifts CX From Deflection to Engagement

Crescendo is throwing out the old customer service playbook. By combining human expertise with its expanded agentic AI platform, the company is turning customer experience (CX) from a cost center into ...