Listening is such an automatic process that most of us don't realize that if not done properly, it can cause problems, hurt feelings and missed connections. Of course, I’m not referring to everyday ...

Dale Carnegie's How to Win Friends & Influence People has sold tens of millions of copies since its first publication in 1936, but it seems modern executives have either learnt very little or ...

Listening can be a matter of life and death. Imagine a distracted hostage negotiator or an airline pilot who tunes out air traffic control. Consider an ER physician who fails to hear a critically ill ...