As a business owner (yes, if you’re a freelancer you are, in fact, a business owner), challenging clients or difficult customers are part of the deal. It’s an aspect of doing business you may not love ...

If you’re a helping professional, chances are you’ve had difficult clients. Here are composite examples of difficult clients I’ve had and what has worked best in working with them. And if you are a ...

Working with people is always a challenge, but dealing with particularly difficult clients is a feat. When patience runs out, it’s time for creativity. In this article, 17 people from various ...

Years ago, I hired a soft-spoken project manager who would bend over backwards for customers. He was a customer advocate, born and bred. He had many years of experience in managing website development ...

Clients come in all types. Some come to you looking for portfolio management, others emphasize retirement planning, and many seek both. Still others simply want someone to hold their hand while they ...

The best way to prevent problems with difficult clients is to define your immutable laws. Think of your team and top clients as precious gems to be protected. Sooner or later, it happens to all of us.

A good business strategy relies on striking a balance between employee happiness and customer satisfaction. Successful companies learn how to walk the line between keeping their teams happy and ...

Working as a freelancer means getting used to a certain level of unpredictability. After dealing with constant late payments, one designer was pushed to their limits. So once they stopped playing ...