I can't breathe." "I'm scared." For many people, hearing someone say those words would prompt a scramble to help. But not all. It depends on who's listening. A year ago Tuesday, the world watched as ...

There is a lot of value in empathy at work. Understanding the situations your colleagues are facing can help you to work more effectively with them. Understanding customer and clients can make it ...

Before committing ourselves to empathizing with others, we must draw clear boundaries to prevent burnout. Empathy comes in various forms, each with its challenges. Affective empathy involves deeply ...

There's a rookie mistake in sales that former Hubspot heavyweight and current university lecturer Mark Roberge sees all the time. In his Harvard Business School (HBS) class on personal selling, he ...

We are already witnessing the dangers of this decline in empathy in various aspects of society—whether in politics, economic policies, corporate greed, or the increasing desensitization to human ...

Empathy is empirically shown to build deeper connections with other people. According to an article in The Journal of Patient Experience called “The Science of Empathy,” “Empathy plays a critical ...

A new study finds that chatbots are just as accurate and far more empathetic than doctors at answering basic patient questions. At some level, this isn't surprising. We've all faced a caregiver's back ...

When you think of a person who fits the definition of psychopath, you undoubtedly imagine someone who, in addition to lacking remorse, is incapable of ordinary human empathy. This assumption is so ...

"I can't breathe." "I'm scared." For many people, hearing someone say those words would prompt a scramble to help. But not all. It depends who's listening. A year ago today, the world watched as ...