Strategies for organisational leadership blending AI with knowledge management will be discussed next week at the CII Global Knowledge Virtual Summit 2020: Knowledge in the Age of Artificial ...

One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

Why don’t companies investing in knowledge-transfer software see more of an improvement in their information flow? One big reason, according to this paper, is that some employees simply won’t share ...

There has been an ongoing interest in storytelling as a component in knowledge management over the last few years, but it has never really become a major focus. Storytelling has been touted as the ...

I believe the time is right for sparking a new approach toward developing a Theory Of Knowledge. I think the desire for this can be justified by just looking around. Lots of evidence points to the ...

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