Does your business earn good profits or bad profits? Knowing the difference can help your business flourish. Frederick Reichheld, who is a fellow at Bain & Company and founder of Bain’s Loyalty ...
Frederick Reichheld, who is a fellow at Bain & Company and founder of Bain’s Loyalty practice, popularized the notion of “good profits” and “bad profits.” Good profits are the result of delivering a ...
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