I booked a round-trip flight from Dallas to Denver on Frontier Airlines recently. Frontier charged my wife's credit card $583 on the same day. I never received a confirmation email. There is no way to ...

If the move is permanent, Frontier would be the largest U.S. airline not to offer telephone assistance. Photo Credit: Frontier Airlines Frontier Airlines has done away with customer support by ...

WASHINGTON — Budget airline Frontier is cutting its customer service lines for flyers, meaning that you won't be able to call to speak with a human being anymore. Instead, customers will only be able ...

Instead, the airline promises 24/7 online chat help. Courtesy of Frontier Airlines Frontier Airlines is eliminating its phone-based customer service line, opting for an all-digital approach. The ...

In an all-to-familiar refrain, another company is cutting services in the name of corporate efficiency and tech-first game plans. As CNN reported, low-cost carrier Frontier Airlines has changed over ...

CLEVELAND, Ohio – Frontier Airlines announced a series of changes Friday designed to improve its dismal customer service ranking with travelers, including more transparent pricing, the elimination of ...

Frontier Airlines still wants to talk with customers, but not on its own dime. It’s the latest ultra-low-cost carrier to get rid of its toll-free phone number to save money. Frontier at the end of ...

HILLSBOROUGH COUNTY, Fla. (WFLA) – Frontier cut off their telephone service, leaving a Hillsborough County couple with no way to get in touch with 911. Last year, 78-year-old Barbara Blanton of ...

Frontier Communications said Wednesday that within the next 10 days it should resolve the backlog of phone and Internet service problems that cropped up during the company’s tumultuous take-over of ...

If you’ve ever tried to get in touch with an airline by phone, you are familiar with being on hold. Now one airline is doing away with phone calls altogether, frustrating travelers like Patricia ...