Customers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday. Starting last week, the ...

The airline has switched to chat to give information as "efficiently" as possible, CNBC reported. Frontier said this month that a chat service "reduced negotiation" and dealt with more cases. Frontier ...

WASHINGTON — Budget airline Frontier is cutting its customer service lines for flyers, meaning that you won't be able to call to speak with a human being anymore. Instead, customers will only be able ...

Frontier Airlines will no longer have a customer service phone line to help travelers book flights or fix travel issues. Now, its customer care function has fully transitioned to digital ...

Editor's note: Originally published on June 28. The Pennsylvania Public Utility Commission (PUC) plans to hold a hearing on Wednesday in George A. Smith Middle School in Eden Township to gather ...

Instead, the airline promises 24/7 online chat help. Courtesy of Frontier Airlines Frontier Airlines is eliminating its phone-based customer service line, opting for an all-digital approach. The ...

Frontier Communications - Its emphasis on symmetrical speeds, secure access, and transparent pricing addresses the evolving needs of modern households. The review underscores Frontier's continued ...

Editor's note: This story has been corrected to reflect the ownership of Commonwealth Telephone Co. LLC) Customers of Frontier Communications in southern Lancaster County could receive refunds for as ...

For years, it seems it’s been getting harder and harder to get an actual human customer service representative on the phone when you have a problem or a question. And now, if you’re dealing with ...

If you've ever tried to get in touch with an airline by phone, you are familiar with being on hold. Now one airline is doing away with phone calls altogether, frustrating travelers like Patricia ...

DENVER (KDVR) — Frontier Airlines announced that it is no longer offering customer service over the phone. Instead, the Colorado-based budget airline will switch entirely to online-based interactions.

If you’ve ever tried to get in touch with an airline by phone, you are familiar with being on hold. Now one airline is doing away with phone calls altogether, frustrating travelers like Patricia ...