Prompt and strategic responses to negative online content can mitigate brand damage and control the narrative. Using social monitoring and listening tools allows companies to address brand mentions ...

Wendy’s is giving out free Frostys to customers, but the deal won’t last for long. On Tuesday, the chain is celebrating with an exclusive in-app deal, Wendy’s said in a release. Wendy’s, which was ...

Starbucks is reportedly testing new strategies to deal with customers who frequently visit their stores without making purchases. The coffee giant has even gone so far as to install panic buttons for ...

A cybersecurity breach of Aflac’s computer network “potentially impacted” private information of an unclear number of customers, the Columbus-based supplemental insurance company announced Friday. “It ...