Remote access — the ability to control a computer from a different location over the network — might not be something you need to use every day. However, it does come in handy in certain situations.

Help Desk tech reporter Chris Velazco lays out how you can use tools in Windows and Apple computers to fix your parent or friend's computer.

Dameware Remote Everywhere is one of the best remote access tools but comes at a high price. It starts at $589 per license, ...