If you have a Google business profile, you can respond to Google reviews of your business left by customers. Here's how to do it on desktop or mobile.

Navigating negative feedback on the internet about your business can feel like walking a tightrope. However, your response to negative reviews online can affect how your business is perceived, so it's ...

Public forums and online discussions about restaurants can get out of hand quickly as evidenced by the recent case of Amy’s Bakery in Scottsdale, Ariz. The owners of the bakery got into a bitter ...

Glassdoor has become a great resource for people to learn about a company, as the career website allows employees to write anonymous reviews. Related: Is Employee Feedback Missing at Your Company?

In today’s digital marketplace, a single bad review can determine whether a customer walks through the door or walks away. In ...

Consumers have used online review sites to inform their restaurant, hotel and flight purchasing decisions for years. Recent studies show consumers are also using online physicians reviews to search ...

Search Engine Land » Guides » How to handle negative Google reviews & protect your brand Share When launching and successfully operating a local business, your online reputation is one of the most ...

What happens when a negative online review shows up like a dark cloud on a sunny day? Here’s a blueprint for bouncing back, strategically and emotionally, from the sting of bad feedback online.

For entrepreneurs, public relations crises can hit at any time. Here's how to batten down the hatches, prepare for the worst ...

Online reviews are the new word of mouth for dentistry. These virtual endorsements can significantly influence potential patients and shape the public's image of your care. When a patient leaves ...

Your SEO campaign may be missing a secret weapon: customer reviews. How you generate, engage with, and highlight ratings and feedback from your customers can affect your credibility and visibility, ...