Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. In this episode, Thomas Betts chats with ...

That's the question recently put forth by Gareth Daine, who quizzed some 25 industry experts and observers on whether the two methodologies clash, or are compatible. ITIL, originally known as ...

A couple of years back, I had the privilege of working on a project that delivered ‘service desk’ services to the U.S. military. I came in as the owner of service design and, to be honest, at the time ...

Many of us have heard of DevOps but far fewer could define it. So just what is it? According to Wikipedia, DevOps is "a portmanteau of 'development' and 'operations'" and is "a software development ...

There is a battle raging in management circles about the best way to approach the business of IT, with two major schools of thought vying for dominance: IT Service Management (ITSM) and DevOps. ITSM ...

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.

“DevOps includes culture change, and it builds on taking responsibility, being creative and being attentive,” she says, adding that it won’t work unless employees are offered an incentive to try it.