With the rise of anything good – and the inevitable industry hype that accompanies it – there can be potential dangers. Understanding ITIL means taking a realistic look at what it is and what it ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

Barts and the London NHS Trust is reaping the rewards following the adoption of the Itil model for its IT infrastructure - the result of several years of work. Itil - or IT infrastructure library - is ...

Typhoon Podul blew through Taiwan's south on Wednesday packing winds of up to 191 km per hour (118 mph) and leaving one person missing, as a large swathe of the island shut down and hundreds of ...

CHARLOTTE, N.C. — David Farris, IT manager at the U.S. Department of Agriculture’s Animal Plant Health Inspection Service, has been working for five years to change some of the processes within his ...

Getting ITIL certification can help you stand out from other IT professionals. To get the benefits of ITIL certification, you’ll have to study the modules and take a test to see how well you ...

What do IBM, Walmart, and the Walt Disney Company all have in common? They all use ITIL-or Information Technology Infrastructure Library, a widely accepted set of practices in the IT service industry.

Maurice Kamgaing has long been recognized as a thought leader in the IT service sector, but his latest contributions are nothing short of revolutionary. By integrating ITSM frameworks with ITSI, ...

A lot of time and effort has been put into promoting the value of the IT Infrastructure Library (ITIL) framework. But for reasons tied to budget and time, a recent survey of 884 IT professionals ...