Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...

Incident management is one of the more interesting topics to discuss in modern software. For one, it’s driven dramatic and positive culture changes throughout the industry. Avoiding burnout, ...

Incidents are too often thought of as negative events to be avoided at all costs. Jeli.io, the company built by former Netflix and Slack engineer Nora Jones, is on a mission to change this perception.

RESTON, Va.--(BUSINESS WIRE)--Optimized Systems and Solutions, Inc. (OSyS) announced today that Suncor Energy has selected the OSyS Knowledge Management System (KMS) solution for enterprise-wide ...