Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--For six years running, ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2019 Gartner Magic Quadrant for ...

What is IT management software? IT management software is software that helps companies manage all aspects of an IT infrastructure. This broad category includes all the software that controls and ...

Recently, I attended the kickoff meeting of a local interest group of the itSMF USA, or IT Service Management Forum USA. It is a group dedicated to fostering the delivery of IT services via ITIL.

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

SysAid offers a blend of traditional ITSM features and new AI tools that boost IT team productivity. The interface may need updates in some parts, but the platform provides great value for teams ...

Join Our Team: IT Service Delivery Maestro Extraordinaire. Are you ready to shake up the financial services and insurance industry with your unparalleled IT Service Delivery Management skills? Do you ...

Join Our Team: IT Service Delivery Maestro Extraordinaire. Are you ready to shake up the financial services and insurance industry with your unparalleled IT Service Delivery Management skills? Do you ...