New York (CNN) — Self-service kiosks at McDonald’s and other fast-food chains have loomed as job killers since they were first rolled out 25 years ago. But nobody predicted what actually happened. CNN ...

McDonald’s has pitched self-ordering kiosks as a key part of its plans to boost sales by improving technology and renovating restaurants. But it turns out the kiosks aren’t usable by a significant ...

Will restaurant workers who take customers’ orders one day become obsolete? Probably not, but the industry is moving toward a future in which more guests place orders on computer screens inside ...

"When the modernization is complete in November, guests will notice a modern look and feel with new designs and new ways of ordering, with self-order kiosks. Additionally, guests’ orders will be ...