One of the biggest challenges when implementing virtual nursing programs is determining which metrics to use to measure ROI. Jason Atkins, vice president and chief clinical informatics officer at ...

Resilience enables franchisees to navigate uncertainty while continuing to deliver consistent quality and leadership in their ...

When Marshall Field opened his first department store in Chicago, he focused on one thing: customer success, or as he phrased it, "Give the lady what she wants." Nearly 200 years later, a business's ...

Are you measuring the wrong metrics? Most law firms track marketing performance by looking at website traffic, social media engagement, and email open rates. But here’s the problem: while these ...

In the ever-evolving landscape of artificial intelligence (AI), the ability to accurately measure the success of AI applications is paramount. Whether you’re a business leveraging AI for managing ...

Last week, I wrote about how and why network management is “cool again” based on a panel I moderated at Interop earlier this month. This week, I’m basing my column in part on another panel, as well as ...

To unlock the full potential of AI and machine learning, understand the keys to model selection, optimization, monitoring, scaling, and metrics for success. Integrating and managing artificial ...

Our business has changed a lot since the financial crisis, I think sometimes more than everyone realizes. It is easy to get distracted from the changes, given what the last couple of decades have ...

At a town hall meeting Feb. 24, senior leaders provided an overview of planning, progress, metrics and next steps for UAB’s SUCCESS Initiative. A video of the meeting is now available. SUCCESS — which ...

Nestle has launched a revamped performance measurement system that rewards high achievers with significant bonuses and offers ...

What percentage of IT projects fail? At our recent SOA Executive Forum in New York, an attendee asked a group of panelists to estimate their success rate on projects; specifically, he wanted to know ...