Microsoft released the first version of its customer relationship management software on Tuesday. The world's largest software company is slightly behind schedule with the release of the product, its ...

Microsoft Corp. today announced its growing ecosystem of independent software vendors (ISV) and systems integrator (SI) partners within the telecommunications industry. Ericsson, Convergys Corp., ...

Microsoft has expanded the availability of Dynamics CRM Online to 17 new markets. This now means that Dynamics CRM Online is available globally in more than 50 markets. Microsoft is pushing hard to ...

As first reported in CRN last summer, the company is working on a CRM server as well as basic CRM applications. (See story.) Microsoft CRM, as the product will be called, will be unveiled Tuesday, the ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

Partners wanting to host Microsoft CRM can now do so for $24.95 per user per month via a new Service Provider Licensing Agreement (SPLA) option. That price allows room for mark-up compared to ...

Microsoft plans to begin shipping Microsoft Dynamics CRM (customer relationship management) 3.0 on Tuesday, finally releasing to customers the first major update to the CRM software Microsoft launched ...

Despite significant product advances in Customer Relationship Management (CRM) solutions, salespeople face many of the same engagement challenges they’ve had in the past. It’s still difficult to find ...

MSFT's Dynamics 365 jumps 19% in fiscal Q2, layers AI agents across ERP and CRM, and guides high-teen growth - can it power the next leg up?

Microsoft is taking the wraps off a new sales app on June 16 that it's branding as "Viva Sales." (More on the odd branding part of this later.) Viva Sales is a CRM "companion" app that is meant to ...

Analytics Foundation, a free bundle of software, provides customizable source code and documentation, allowing users to better take advantage of Dynamics Microsoft has taken another step to make it ...