Microsoft plans to move further into the customer relationship management software market with a new desktop tool slated to ship later this year. The tool, called Outlook 2003 with Business Contact ...

Microsoft says it's aiming for small businesses with its move into the customer relationship management software market. But industry watchers say the software giant will almost surely move upstream.

What had been called Microsoft CRM 2.0 and then CRM 2005 will officially be dubbed Microsoft CRM 3.0, said Brad Wilson, general manager for Microsoft CRM. The product is still set to be released to ...

Partners wanting to host Microsoft CRM can now do so for $24.95 per user per month via a new Service Provider Licensing Agreement (SPLA) option. That price allows room for mark-up compared to ...

CRM users in 2025 could easily describe their experiences as a struggle to extract real, tangible value from sophisticated systems, often hampered by fundamental human and operational issues. Whether ...