Growing advancement in technology over past few decades has undoubtedly proved to be boon for all of us. It goes without saying that it has definitely made our day to day work very simply. Gone are ...

Outsourcing customer support can be a strategic move for businesses seeking to enhance their service quality while managing costs. Removing the overhead for training and employing staff for customer ...

SonicWall execs announced that they are focusing efforts to insource all call centers for both tech and sales support, leading to reduced wait times and improved processes. The announcement, which was ...

Technology has become a very essential thing to adopt for every business. But this leads to an issue of managing all the IT related tasks. This is when outsourced technical support can help you. When ...

Whether it is in newspaper articles, online forums, blog feedback or just conversation, there seems to be this widespread belief that Vonage outsources the brunt of its Tier 1 (initial call) customer ...

I have decided to go out on a limb and name and shame. I have been a long time Astaro and now Sophos customer of the Astaro/UTM line of appliances. When the hardware and software was handled by Astaro ...

Teradata has outsourced technical support for its on-prem data warehouses to IBM, according to a report in The Register today. Teradata neither confirmed nor denied the report, but told Datanami that ...

Opinions expressed by Entrepreneur contributors are their own. Our company, Phone Halo has made its fair share of mistakes over the past few years in terms of customer support. The biggest and most ...